Terms and Conditions

MOZO is operated by Oneoto India. It provides vehicle wash, detailing, periodic service, and related car-care services where available. Eligible bookings may include collection, transport to a service location, and return to the agreed address.

Services are limited to supported areas and slots. Submitting a request does not guarantee a booking. A booking is confirmed when MOZO communicates acceptance. The customer must provide accurate contact, address, access, and vehicle details and be authorised to hand over the vehicle.

Prices depend on the vehicle and selected work. “Onwards” prices are starting prices. MOZO will explain applicable prices, taxes, and additional charges before seeking payment or approval. Additional paid work requires customer approval.

Customers should remove cash, valuables, fragile items, and sensitive documents before pickup. MOZO may record vehicle condition, visible damage, registration, odometer, fuel level, and keys received. Customers may point out existing damage and ask that it be recorded. The vehicle will be driven only as reasonably necessary for pickup, approved service or testing, and return.

Pickup, completion, and return times are estimates unless expressly guaranteed. Traffic, weather, access, vehicle condition, and work scope may affect timing. Wash and detailing results depend on vehicle condition; permanent stains, scratches, corrosion, paint damage, or pre-existing odours may remain.

Payment is due as communicated at booking or completion. See the Cancellation and Refund Policy for cancellations and refunds, and the Vehicle Damage and Claims Policy for damage concerns. Nothing in these policies removes rights available under applicable law.

Customers may use a booking reference and registered mobile number only to access their own records. They must not submit false details or attempt to access another customer’s information. See our Privacy Policy.

For concerns, email hello@mozo.care or call +91 91488 852467. Applicable Indian law governs these terms. They do not restrict a consumer’s right to approach an appropriate consumer authority or forum.