Cancellation and Refund Policy

A request is confirmed only when MOZO accepts the vehicle, service, address, and pickup slot. “Onwards” prices are starting prices. MOZO will explain the applicable price and seek approval before additional paid work. See our Terms and Conditions.

A customer may cancel without charge before a driver is dispatched. A dispatch or travel charge after dispatch may apply only if it was clearly disclosed before booking confirmation. If MOZO cancels or cannot provide the agreed service, no cancellation charge applies.

If the vehicle has already been picked up, the customer should contact MOZO immediately. MOZO will arrange its return and explain any approved work or cost already incurred. Once authorised work begins, completed work and approved materials may be charged. Rescheduling is subject to availability.

MOZO will refund an advance payment for a service it cancels or does not perform. Customers should contact MOZO about duplicate charges, incorrect charges, or work they did not approve. If a service is deficient, MOZO will review the concern and offer an appropriate remedy, which may include correcting the work, a partial refund, or a full refund depending on the circumstances. This policy does not limit rights under applicable law.

Approved refunds normally go to the original payment method. MOZO will initiate an approved refund within 7 business days of its decision; the bank or payment provider may take additional time to credit it.

For damage concerns, see the Vehicle Damage and Claims Policy.

Email hello@mozo.care or call +91 91488 852467 with the booking reference, registered mobile number, issue, and relevant photographs or payment proof. MOZO will acknowledge the request within 48 hours and aim to resolve it within 15 days, or explain why more time is needed.